Our Commitment to Privacy
Your privacy is important to us. Our policy explains our online information practices and the choices you can make about the way your information is collected and used.
In line with the EU General Data Protection Regulations, we aim to be transparent and honest about how and why and where we collect and store your data.
The Information We Collect
If you send us an enquiry via the website contact form, we will ask you for your name and email address.
If you purchase from our website we will ask for your name, billing address, delivery address (if different from the billing address), telephone number and email.
We do request your payment details; however, we do not keep or store these details. We use PayPal to process your payments. For further information about how they do this, please visit https://www.paypal.com/us/webapps/mpp/ua/privacy-full
How We Use Information
We use the information you provide about yourself to fulfil your sales order or information request and to contact you with marketing emails from ourselves about our products, special offers and related news.
We do not share this information with outside parties.
We use email addresses to answer the email we receive and to add to our mailing list (you can opt out if and when you wish to). An opt-out method will always be included in our marketing communications.
Storing your information
Your information is stored on our email system and our website. If we store your information you will either have given us consent, or we need the information to fulfil our contract with you or because we feel there is a legitimate mutual interest.
We use a secure server, passwords and antivirus software to protect your data
If you send an enquiry, we will keep your details for three years. For customers, we will retain details for up to 7 years to comply with accounting requirements. Following this time your details will be deleted.
You will be able to opt-out of our marketing emails and mail easily and simply by following the method explained in the communication. Your details will then be removed from our database.
You can request a copy of the personally identifiable information that we hold for you by calling us or sending us an email. We use this procedure to safeguard your data better. We will fulfil your request within 30 days providing we receive appropriate proof of ID.
You can amend your details by sending us a request via email or calling us. To protect your privacy and security, we will also take reasonable steps to verify your identity before granting access or making corrections.
How To Contact Us
Should you have other questions or concerns about these privacy policies, please contact us here.
Last Updated May 2018
2-6 Colmore Row