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faq

product information

What makes the Silkskin™ pillowcase different to other silk pillowcases?

The Silkskin™ pillowcase was developed and designed over 15 years ago for skin and hair care by a skin specialist. Our silk pillowcase is a natural 100% Mulberry silk which has been hand finished to give it the smooth texture and softness, which no other silk pillowcase can match. There are no added dyes as heavy dyes means more chemicals, these are no good for your skin or hair. It’s a natural product in a natural colour which fits with any bedding design or colour.

We could develop silk pillow cases with different colours which may look pretty, but the beauty and health benefits are limited. You may have seen Silkskin™ in the press and on the TV along the way, there is a small example of press and a TV clip on our website. We have got thousands of satisfied customers who always come back to purchase more.

The packaging is beautiful too, so they make an ideal gift. You will find more information on our website about our products and service.

Do men use a Silkskin™ pillowcase?

Yes they do. We have got many male customers, including lots of doctors and fitness experts who purchase from us. Everyone can sleep on a Silkskin™ pillowcase including children who find the silk very comforting and soothing. Silk is a temperature regulator so they don’t get too hot or sticky whilst sleeping.

Women who suffer from hot flushes or night sweats also benefit from the cooling properties of silk. Chemotherapy patients also find our silk pillowcases more gentle on their scalp, it won’t pull and tug at the hair, so it prevents it from falling out as much.

What are the benefits of sleeping on a Silkskin™ pillowcase?

We are recommended by doctors, dermatologists, skin care specialists and hairdressers for the natural beauty and health benefits. Sleeping on silk is the most natural way to get your beauty sleep and Silkskin™ have taken it one step further with our naturally developed silk pillowcase. You will wake up wrinkle and frizz free after sleeping on a Silkskin™ pillowcase, your skin will be smoother and less lined and your hair won’t be a frizzy mess. Bed head will be a thing of the past! Our silk eye mask further complements the pillowcase in skin moisture control.

If you have got problems with hair loss you have now found a product which will assist with that problem too! Your hair will glide across the pillowcase without being pulled and tugged, which can make hair fall out. Sleeping on cotton or man-made fibres will dry your skin and hair out including your scalp, so your hair falls out more.

Silk doesn’t draw moisture away from your skin or hair, it maintains moisture levels throughout the night, allowing your skin and hair to breathe. Silk is also naturally hypo-allergenic so if you suffer from spots or breakouts, it will help to minimise the problem.

How do I care for my silk pillowcase?

Hand wash your silk pillowcase in lukewarm water using a silk washing agent, or bleach and enzyme free washing aid. You can find silk washing liquids in any supermarket, they are not expensive. You can also wash it in the washing machine at 30 C ( 86 F ) A short spin is fine, but it’s best to shake it and dry naturally. You can iron with gentle steam at a low temperature.

What is the size of the Silkskin™ pillowcase?

The size of the pillowcase is 78 cm x 48 cm so it fits most pillows.

Can I clean the Silkskin™ silk eye mask?

Yes, you can wipe it over with a damp cloth to remove any minor stains or marks. You can’t put it in the washing machine due to the natural lavender inside. It’s best to remove your eye makeup before you wear it to prevent it from staining the mask.

What are the benefits of the Silkskin™ silk eye mask?

The Silkskin™ silk eye mask uses the same proven silk as the pillowcase. It’s got natural lavender inside to assist in a good night’s sleep. Lavender is also good for stress, headaches and tension. The silk eye mask blocks out all light and is very comfortable to wear, it’s not elastic at the back, which can be too tight and cause headaches, and you can adjust to a size to be more suitable.

It works really well with the Silkskin™ pillowcase. You can take both products on holiday with you, just pop them into your case or handbag. If you would like the lavender to be more pungent, rub the mask gently to release the aroma.

payment information

When the order payment is taken of my bank account?

All payments go through PayPal we use this method as it’s the safest most reliable option available for our customers. Once you make payment it will leave your account and a notice will be sent directly to us from PayPal to let us know it’s been sent.

What should I do if I receive a damaged or wrong product?

In the unlikely event that you receive a damaged or faulty item, please contact us within 14 days of delivery for a replacement. You will be asked to send the product back to us with a signed-for method of postage. This is to protect you from the item going missing in the post.

Can I change or cancel my order?

You can change your mind and cancel the order at any time before it leaves. Once the order has left if you wish to cancel your order please return it to us by the same method we sent it to you, which is recorded delivery. This is to protect you so that the order doesn’t go missing in the post, we send all orders recorded and tracked. Please return the item within 14 days of receipt un-opened and un-used. In the unlikely event that the product is damaged please return it within 14 days so that we can replace or refund your money.

What is "package tracking" in my orders?

You can contact us for your tracking information if you are concerned or if it’s been a while since you placed your order. We endeavour to get all orders out in a timely fashion but sometimes things can get held up.

shopping information

Delivery charges for orders from the Online Shop?

Our online store charges a flat rate charge of £4.00 for deliveries within the UK. For deliveries to the rest of the world, we charge £13.00.

How long will delivery take?
All orders for the UK and abroad go to dispatch twice a week on a Monday and Friday. Orders are sent out by recorded tracked, signed for delivery, they usually arrive within two to 3 working days of posting the items.
For different countries they will take slightly longer in the post, you can request your shipping details if required just drop us an email at sales@silkskin.co.uk If you require your order to arrive faster please let us know and we will endeavour to arrange this for you.
What exactly happens after ordering?

Your order will be picked up by our dispatch team who will arrange shipping. They will then deliver all receipts for shipping back to us, so you can request your tracking information if required.

Do I receive an invoice for my order?

We don’t send invoices with orders this is to help save the environment and planet. Your PayPal receipt is your invoice.

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