Privacy Policy

Our Commitment to Privacy

Your privacy is important to us. Our policy explains our online information practices and the choices you can make about the way your information is collected and used.

In line with the EU General Data Protection Regulations, we aim to be transparent and honest about how and why and where we collect and store your data.

The Information We Collect

If you send us an enquiry via the website contact form, we will ask you for your name and email address.

If you purchase from our website we will ask for your name, billing address, delivery address (if different from the billing address), telephone number and email.

We do request your payment details; however, we do not keep or store these details. We use PayPal to process your payments. For further information about how they do this, please visit https://www.paypal.com/us/webapps/mpp/ua/privacy-full

We use software called Google Analytics to evaluate how visitors access our website and for how long etc. Google Analytics uses cookies to monitor this activity.  When you first visit our site, you will be asked if you consent to the use of these cookies. The cookies collect your IP Address (your computer’s hard drive basically), so it can log your use of our site and recognise you if you return.  Google Analytics does not store, save or collect personal information. It provides the activity to us in an anonymised format (general summary rather than individualised) and this information is stored on the Google platform. For further information, you can read Google’s privacy policy which can be found at http://www.google.com/privacy.html.

Cookies are harmless files; however, if you would like to block the use of cookies, you can do so by selecting ‘cookie settings’ under the privacy settings in your browser options and add our domain name (www.silkskin.co.uk) to the list of websites you deny access.

How We Use Information

We use the information you provide about yourself to fulfil your sales order or information request and to contact you with marketing emails from ourselves about our products, special offers and related news.

We do not share this information with outside parties.

We use email addresses to answer the email we receive and to add to our mailing list (you can opt out if and when you wish to). An opt-out method will always be included in our marketing communications.

Storing your information

Your information is stored on our email system and our website. If we store your information you will either have given us consent, or we need the information to fulfil our contract with you or because we feel there is a legitimate mutual interest.

We use a secure server, passwords and antivirus software to protect your data

If you send an enquiry, we will keep your details for three years. For customers, we will retain details for up to 7 years to comply with accounting requirements. Following this time your details will be deleted.

Your Rights.

You will be able to opt-out of our marketing emails and mail easily and simply by following the method explained in the communication. Your details will then be removed from our database.

You can request a copy of the personally identifiable information that we hold for you by calling us or sending us an email. We use this procedure to safeguard your data better. We will fulfil your request within 30 days providing we receive appropriate proof of ID.

You can amend your details by sending us a request via email or calling us. To protect your privacy and security, we will also take reasonable steps to verify your identity before granting access or making corrections.

How To Contact Us

Should you have other questions or concerns about these privacy policies, please contact us here.

Last Updated May 2018

 

Silkskin
4 Celandine
Badgers Bank Rd
Sutton Coldfield
B74 4ET
United Kingdom